Frequently Asked Questions (FAQ)

About Sweet Vanilla

Q: What is Sweet Vanilla?
Sweet Vanilla is a French-inspired artisan bakery and catering company based in Saint John, New Brunswick. We specialize in handcrafted pastries, desserts, and macarons made with authentic French techniques and a touch of Madagascar flair.

Q: Where are you located?
You can find us at the Container Village on the Saint John Waterfront, and at several local farmers’ markets, including Queen Square and Kingston. Follow our social media for weekly updates on where to find us!

Q: When are you open?
Our seasonal hours vary depending on the market schedule and weather. Visit our Google Business Profile or check Instagram/Facebook stories for the most up-to-date hours.

Our Products

Q: What do you sell?
We offer a curated selection of French pastries, desserts, and savoury bites, including:

• Classic & seasonal French macarons

• Éclairs, croissants, canelés, and choux pastries

• Samosas and Madagascar-inspired street food

• Custom sweet trays and dessert boxes for events

Q: Do you make everything from scratch?
Yes! Every item is made in-house by our pastry team using premium ingredients — real butter, fresh cream, and natural flavours (no artificial mixes).

Q: Are your products nut-free or gluten-free?
Some items are naturally gluten-free (like macarons), but we are not a nut-free kitchen. We do our best to label allergens, but please inform us of any dietary restrictions when ordering.

Q: Are your products gelatine-free?
Yes! every items sold at Sweet Vanilla is gelatine free. From French macarons, éclairs, etc.. 

Q: Are your meats products contains pork?
No! we do not use any pork in any of our products. The meats used in our samosas, mini-quiches, meals and other street foods are all sources from Halal provider.

Q: Does some of your product contains alcohol?
Yes, They are pre-boxed and sold separately. They do not come in contact with our other products. We do our best to avoid cross contamination. 

Catering & Events

Q: Do you offer catering?
Absolutely. We cater for corporate meetings, weddings, birthdays, and special events, offering beautiful dessert platters and customizable menus.

Q: How do I place a catering order?
You can fill out our online catering form or email us directly at orders@sweetvanilla.ca. Please allow at least 3–5 days notice for most catering orders.

Q: Can I request custom flavours or themes?
Yes — we love creating bespoke desserts to match your theme, colours, or event style. Custom orders may require a longer lead time.

Ordering & Pre-Orders

Q: How can I place an order?
You can preorder directly through our website, send us a message on social media, or email us. Preorders are recommended for large events or busy weekends.

Q: Do you deliver?
Yes, we offer local delivery in the Saint John area for catering and large orders (fees apply). Pickup options are available at our shop or market stalls.

Q: How far in advance should I order?
For macarons and pastries, we recommend at least 48 hours’ notice. For catering and custom dessert tables, please book 1–2 weeks in advance.

Corporate & Wholesale

Q: Do you supply cafés or businesses?
Yes! We offer wholesale partnerships for local coffee shops, restaurants, and boutiques. Contact us for our wholesale macaron & pastry catalog.

Q: Do you do corporate gifting?
Yes! At Sweet Vanilla, we specialise in creating sophisticated, beautifully treats that are perfect for your clients, team members, partners or special business occasions. Whether you’d like custom-branded macarons, dessert boxes for a company event, or elegant treat trays for client appreciation, we’ve got you covered.

Miscellaneous

Q: Do you offer gift cards?
We provide authentic and sealed certificate, than can be purchase and made available to you for the amount you wish— perfect for birthdays, thank-yous, or just to share something sweet.

Q: How should I store my macarons or pastries?
Macarons should be kept refrigerated and enjoyed within 5 days. Pastries are best fresh the same day, but can be stored at room temperature for 1–2 days.

Q: Do you ship your products?
At the moment, we do not offer nationwide shipping, but we’re working on expanding this service.